1. How reliable is RestRelax Concepts?
A registered company (ACRA No. 19961517D), RestRelax Concepts has been the choice of travel service-provider, delivering the highest level of customer satisfaction since 2006, and we are still growing!
2. What are your operating hours?
We have a dedicated team of Customer Service Representatives operating from Monday to Friday: 2pm – 6pm and Saturday 2pm – 6pm to handle all your enquiries and bookings. Alternatively, you may email us at customercare@restrelax.asia
3. Can I use my membership to make reservations for my loved ones?
Yes, you can! As a valued member, we encourage you to extend your savings & privileges to your loved ones. Also, you will stand a chance to win a 3D2N to Bintan if you introduce your friends.
4. Can I sign up the membership online?
Yes. We have upgraded our website to allow online registration through Paypal & Moneybookers! Click here to Sign Up now!
5. How established is RestRelax Concept?
We have a membership base of 25,000 and still growing!
6. How does your engine work?
Click at our Compare page, enter your desired location and we will start searching your desired flights/hotels through dozens of travel sites all over the web. Once you have found your desired flights/hotels, you can just book directly from the source. It’s easy and convenient!
7. How long is my membership valid for?
In celebration of the launch of our new website, we have decided to continue with our lifetime membership scheme to our existing members. We are also offering this privilege to new members who sign up now during this promotional period. So, sign up now before this offer ends!
8. I have yet to receive my membership login
If you have yet to receive your membership login within 3 working days due to any unforeseen circumstances, do contact us at customercare@restrelax.asia or at our customer hotline at 6547 1280.
9. Is there a refund policy?
Refund is based on a case-by-case basis
10. I received a call from your tele-consultant, what is this about?
We have established Call Centers all over the world to promote our services.
11. Can I book travel package through your Customer Service?
Yes. You can call our Customer Service Hotline at 6547 1280 to book your travel package at our discounted rates.
12. Is there a trial period?
Yes, we provide a trial period. Drop us an email at customercare@restrelax.asia and we will arrange one for you.
